Refund Policy

Refund Policy

At Morlego, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make things right. Please read our refund and return policies carefully before initiating a return.

How to Initiate a Return

To initiate a return, please contact us directly at info@morlego.com. Provide your order number and the reason for your return.

Return Period

You have 30 days from the date you receive your order to request a return or exchange.

Eligibility for Return

To qualify for a return or exchange:

  • Items must be in their original condition: unused, unworn, and in the original packaging.
  • Include your order number or other identifying details to help us locate your order.

Non-Returnable Items

Certain items are not eligible for return:

  • Pre-ordered products.
  • Used or damaged items not in their original condition.

Common Return Reasons and Solutions

  1. Arrived Late

    • If your order exceeds the promised delivery time (21 days), you are eligible for an $8 refund as compensation.

  2. Defective/Quality Issues

    • If you receive a defective product, we’ll send you a replacement free of charge.

  3. Doesn't Fit (Wrong Size/Color Ordered)

    • Returns or exchanges are accepted; however, you’ll be responsible for the return shipping fee.

  4. Changed Opinion

    • Returns or exchanges are allowed, but the return shipping fee is your responsibility.

  5. Wrong Item Received

    • We’ll cover the return shipping fee and send you the correct item at no additional cost.

  6. Parcel Damaged in Transit

    • A replacement product will be shipped free of charge.

  7. Incorrect Shipping Information Provided

    • Ensure your shipping information is correct at checkout. Morlego is not responsible for lost or stolen packages delivered to the address provided. For assistance, contact us at info@morlego.com.

  8. Other Issues

Steps to Return Your Order

  1. Contact Us: Email us at info@morlego.com within 30 days of receiving your order. Provide your order number and the reason for the return.
  2. Approval & Address: Our customer service team will confirm your return eligibility and provide the return address.
  3. Pack Your Items: Securely package the items in their original condition and include all accessories.
  4. Ship the Return: Send the package to the address provided and share the tracking number with us.
  5. Refund Process: After we receive and inspect your return, refunds will be processed within 3 business days to your original payment method.

Inspection & Refund Adjustments

If returned items show signs of use:

  • 30% deduction: Visible stains or minor wear.
  • 50% deduction: Significant wear, including tread wear or insole discoloration/odor.

Refunds are processed within 5–7 business days after inspection.

Damaged on Arrival

  • Take clear photos of the damaged item and email them to info@morlego.com within 5 days of receipt.
  • We’ll ship a replacement free of charge. If a second defect occurs, we’ll issue a full refund.

Cancellation Policy

  • Orders can be canceled within 24 hours of placement without fees.
  • After 24 hours, cancellations are subject to a 10% restocking fee.

Partial Refunds

In some cases, partial refunds may be offered as:

  • A refund to your original payment method.
  • A gift card for future purchases.
    Accepting a partial refund finalizes the transaction for the items in question.

Chargebacks and Disputes

We’re committed to resolving your issues quickly. Filing a fraudulent chargeback will be considered theft and handled accordingly. Please contact us first at info@morlego.com to resolve any concerns before initiating a dispute.

Contact Us

For any questions, reach out to us at info@morlego.com. We’re available six days a week and eager to assist you.

Thank you for choosing Morlego. We value your trust and strive to ensure you’re completely satisfied with your shopping experience.